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Prius etunes system12/27/2023 ![]() ![]() You may deactivate Connected Services at any time by contacting us and we will no longer collect your Personal Information, Location Data, Driving Data and Vehicle Health Data. Often Toyota will reimburse when they see a pattern hitting their customers.When you lease or buy a vehicle equipped with Connected Services, data collection is active. This becomes real documentation that could be used later, especially if you send each certified.įinally, even if you pay stay with it. No threats, but make it professional in tone. ![]() Third, write well composed letters to the dealer, distributor and corporate. ![]() You don't need them mad at you, but call again after you do number one above. Normally they try to help and your not talking to some fly by night company down the street that may be trying to get to you. Not everyone is as up to date as you might be. Second, tone it down with reps on the phone or at the dealer. Contact those users if a resolution is not clear in their cases. It seems I have seen others on this site. Seems to be a clear bug.įirst, I would spend some time finding and documenting other people who had the same problem. I for one won't update mine until they resolve this or at least put out a new version. I'm not getting a good feeling from that call, that they will really investigate? Just save yours and my time and I will not open the investigation." Really? She then explained that I might have to pay something. "We'll if you expect Toyota to pay 100% for everything. The Toyota rep was not very user friendly. I have opened a case to see if Toyota will cover this out of warranty. Why should the owner have to pay? This is not a standard mechanical breakdown. I follow Toyota instructions - this is an issue created the Toyota update. So they now said the they need to replace this "control box" and they want me to pay $1600 !!!!!!!!!! Really?ġ) Performs the update direct from Toyota (from the official toyotaHeadUnits link)Ģ) Error on the update occurred and I now need to pay $1600?ġ) Why do they need replace hardware for a software issue? Does Toyota have competent computer/software technician/specialist?Ģ) Then the cost issue. So their solution was/is "Toyota contacted my technician and recommend we attempt to re-install the entune 5.1 update, if we cannot successfully install the update, we may have to look into replacing the control box for the head-unit." They said they tried to re-apply the 5.1 update and prior versions but it "looks" like entune/nav is completely gone. Not in bolo mode, will put v850 in bootloader modeĪlready in bolo mode continue with ioc update Status.value = 0, status.string = success Requesting swdlToyotaManager for IOC Version I made sure they would not charge $ for diagnostic as this is a Toyota software bug.ĮRROR:could not open version.txt file from target They have no idea what happened or how to fix. But unit does not recognize the USB drive.ĥ. Which I did while on the phone with tyem. Called Toyota Service, no help, they just told me to try update again. When I press "APPS" I get "System not Installed". Downloaded the 5.1 upgrade from Toyota websiteģ. 2012 Prius v (lowercase v for the Prius v wagon) Display Audio with Navigation and Entuneġ. ![]()
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